SESSION 4 – limits of standardization
Globalization vs. local laws: The glass ceiling for SSC/GBS? When compliance and resistance come in the way of standardization
Local services, better than centralized ones? Importance of constant trainings and advisory mindset for high quality delivery
Harmonization rather than standardization? Struggle between enforcing global HR process standards vs. adapting to diverse local legal and cultural requirements
Can automation remove risks of non-compliance (or amplify them if not carefully set-up)?